Vignetic
Bilingual Customer Care Advocate (Spanish) Jersey City, NJ
Title: Bilingual Customer Care Advocate (Spanish)
Job Type: Permanent
Primary Location: Jersey City, NJ/Remote*
The Challenge:
Our client is looking for a Bilingual Customer Care Advocate to join their mission-driven healthcare startup that aims to reduce the cost of prescription drugs for the end user. As our client continues to grow, they’re looking for passionate professionals looking to make a difference to the mission of “bringing the human back to healthcare”. You will report to our Customer Care Supervisor in this role.
Basic Qualifications:
- Triage incoming phone calls from members and pharmacies with minimal support and ask probing questions to identify and resolve all issues and address concerns expediently
- Handle patient prescription inquiries within HIPAA guidelines
- Ensure customer satisfaction, extraordinary customer care, and quality resolution with genuine compassion in a fast paced, startup environment
- Implement continuous improvement and contact reduction efforts
- Eliminate barriers to accuracy, productivity, and quality
Preferred Qualifications:
- 1+ years of pharmacy technician experience in retail pharmacy, health plan, hospital, or in another clinical pharmacy setting; PBM or related Health Care experience welcomed
- Strong spoken communication skills and excellent email writing skills
- Ability to speak and write in Spanish
- Uncanny ability to leave others better than you found them
- Ability to work independently with minimal supervision, stay productive in a remote, high-volume, metric driven call center environment.
- Patient listener who is passionate and proactive about solving problems
- Proficient computer skills
*Location:
This role is currently remote, but we will be going back to the office (in Jersey City, NJ) next year, post-COVID.