Bilingual Customer Care Advocate (Spanish)

Permanent

Vignetic

Bilingual Customer Care Advocate (Spanish) Jersey City, NJ

Title: Bilingual Customer Care Advocate (Spanish)

Job Type: Permanent

Primary Location: Jersey City, NJ/Remote*

 

The Challenge:

Our client is looking for a Bilingual Customer Care Advocate to join their mission-driven healthcare startup that aims to reduce the cost of prescription drugs for the end user. As our client continues to grow, they’re looking for passionate professionals looking to make a difference to the mission of “bringing the human back to healthcare”. You will report to our Customer Care Supervisor in this role.

 

Basic Qualifications:

  • Triage incoming phone calls from members and pharmacies with minimal support and ask probing questions to identify and resolve all issues and address concerns expediently
  • Handle patient prescription inquiries within HIPAA guidelines
  • Ensure customer satisfaction, extraordinary customer care, and quality resolution with genuine compassion in a fast paced, startup environment
  • Implement continuous improvement and contact reduction efforts
  • Eliminate barriers to accuracy, productivity, and quality

 

Preferred Qualifications:

  • 1+ years of pharmacy technician experience in retail pharmacy, health plan, hospital, or in another clinical pharmacy setting; PBM or related Health Care experience welcomed
  • Strong spoken communication skills and excellent email writing skills 
  • Ability to speak and write in Spanish
  • Uncanny ability to leave others better than you found them
  • Ability to work independently with minimal supervision, stay productive in a remote, high-volume, metric driven call center environment.
  • Patient listener who is passionate and proactive about solving problems
  • Proficient computer skills

 

*Location:

This role is currently remote, but we will be going back to the office (in Jersey City, NJ) next year, post-COVID.

Tagged as: Bilingual Customer Care Advocate (Spanish)