Vignetic
Contract Technology Analyst Washington, D.C.
Title: Contract Technology Analyst
Job Type: Contract
Primary Location: Washington, D.C.
The Challenge:
Vignetic is looking for a Contract Technology Analyst who will provide technical end-user computer and mobile device support as needed. This position relies on the use of defined issue resolution techniques, procedures, and a variety of routines to handle and resolve issues. The senior technical analyst is expected to scope out the End User’s computing environment and work towards a timely issue resolution.
Roles & Responsibilities:
- Installs, configures, and troubleshoots, mobile devices, workstations, servers, and network issues.
- Resolves end user’s computer issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades, mobile device configuration and new computer hardware.
- Assists with SOX and Internal Audit documentation for the site.
- Troubleshoots problems applying established techniques, procedures or specific standards described in organizational operating guidelines.
- Updates job knowledge by participating in educational opportunities and reading professional publications.
- Demonstrates teamwork, customer satisfaction, problem solving, communication, business knowledge and ability to make sensible recommendations are skills critical to the success of this position.
Essential Skills & Qualifications:
- Ability to analyze and solve semi-routine and more complex computer related problems.
- Previous experience in troubleshooting, hardware, network and remote access problems is required
- BA / BS in Information Systems, Computer Science, and/or 5 + years equivalent technical support work experience
- At least 5 years of experience working in a fast paced, demanding desktop support environment for a medium to large company
- At least 5 years of experience in executive level support in an enterprise corporate setting in an onsite and remote capacity
- At least 5 years of experience supporting Windows 10 and OS X
- At least 5 years of experience supporting Microsoft Office suite of products.
- At least 5 years supporting multifunction network printers.
- At least 5 years of experience supporting remote users.
- At least 6 years of experience supporting video conferencing solutions such as Skype for Business, Microsoft Teams, Blue Jeans, Google Hangout and Zoom, etc.
- At least 6 years of experience using a helpdesk ticketing solution to manage workload.
- At least 5 years of experience using cloud app (Egnyte and Nasuni)
- At least 5 years of experience using VMWare.
- At least 3 years of experience with JAMF / JAMF Cloud management
- At least 5 years of experience with Windows Server 2012/2016/2019
- LAN/WAN knowledge
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