Contract Technology Analyst



Contract Technology Analyst Washington, D.C.

Title: Contract Technology Analyst

Job Type: Contract

Primary Location: Washington, D.C.

The Challenge:

Vignetic is looking for a Contract Technology Analyst who will provide technical end-user computer and mobile device support as needed. This position relies on the use of defined issue resolution techniques, procedures, and a variety of routines to handle and resolve issues.  The senior technical analyst is expected to scope out the End User’s computing environment and work towards a timely issue resolution.

Roles & Responsibilities:

  • Installs, configures, and troubleshoots, mobile devices, workstations, servers, and network issues.
  • Resolves end user’s computer issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades, mobile device configuration and new computer hardware.
  • Assists with SOX and Internal Audit documentation for the site.
  • Troubleshoots problems applying established techniques, procedures or specific standards described in organizational operating guidelines.
  • Updates job knowledge by participating in educational opportunities and reading professional publications.
  • Demonstrates teamwork, customer satisfaction, problem solving, communication, business knowledge and ability to make sensible recommendations are skills critical to the success of this position.

Essential Skills & Qualifications:

  • Ability to analyze and solve semi-routine and more complex computer related problems.
  • Previous experience in troubleshooting, hardware, network and remote access problems is required
  • BA / BS in Information Systems, Computer Science, and/or 5 + years equivalent technical support work experience
  • At least 5 years of experience working in a fast paced, demanding desktop support environment for a medium to large company
  • At least 5 years of experience in executive level support in an enterprise corporate setting in an onsite and remote capacity
  • At least 5 years of experience supporting Windows 10 and OS X
  • At least 5 years of experience supporting Microsoft Office suite of products.
  • At least 5 years supporting multifunction network printers.
  • At least 5 years of experience supporting remote users.
  • At least 6 years of experience supporting video conferencing solutions such as Skype for Business, Microsoft Teams, Blue Jeans, Google Hangout and Zoom, etc.
  • At least 6 years of experience using a helpdesk ticketing solution to manage workload.
  • At least 5 years of experience using cloud app (Egnyte and Nasuni)
  • At least 5 years of experience using VMWare.
  • At least 3 years of experience with JAMF / JAMF Cloud management
  • At least 5 years of experience with Windows Server 2012/2016/2019
  • LAN/WAN knowledge


Tagged as: Contract Technology Analyst