Admin and Secretarial

Customer Care Advocate



Customer Care Advocate Jersey City, NJ

The Challenge:

Our client, a Fortune 500 Company is seeking a Customer Care Advocate who will be responsible for improving customer satisfaction, identifying customer-impacting matters, and implementing dynamic solutions.

Duties and Responsibilities:

  • Triage incoming phone calls from members and pharmacies with minimal support and ask probing questions to identify and resolve all issues and address concerns expediently.
  • Handle patient prescription inquiries within HIPAA guidelines
  • Ensure customer satisfaction, extraordinary customer care, and quality resolution with genuine compassion in a fast paced, startup environment.
  • Implement continuous improvement and contact reduction efforts.
  • Eliminate barriers to accuracy, productivity, and quality.

Essential Skills and Requirements:

  • 1+ years of pharmacy technician experience in retail pharmacy, health plan, hospital, or in another clinical pharmacy setting; PBM or related Health Care experience welcomed.
  • Strong spoken communication skills and excellent email writing skills
  • Uncanny ability to leave others better than you found them
  • Ability to work independently with minimal supervision, stay productive in a remote, high-volume, metric driven call center environment.
  • Patient listener who is passionate and proactive about solving problems
  • Proficient computer skills

Tagged as: Customer Care Advocate