Vignetic
Customer Care Advocate Jersey City, NJ
The Challenge:
Our client, a Fortune 500 Company is seeking a Customer Care Advocate who will be responsible for improving customer satisfaction, identifying customer-impacting matters, and implementing dynamic solutions.
Duties and Responsibilities:
- Triage incoming phone calls from members and pharmacies with minimal support and ask probing questions to identify and resolve all issues and address concerns expediently.
- Handle patient prescription inquiries within HIPAA guidelines
- Ensure customer satisfaction, extraordinary customer care, and quality resolution with genuine compassion in a fast paced, startup environment.
- Implement continuous improvement and contact reduction efforts.
- Eliminate barriers to accuracy, productivity, and quality.
Essential Skills and Requirements:
- 1+ years of pharmacy technician experience in retail pharmacy, health plan, hospital, or in another clinical pharmacy setting; PBM or related Health Care experience welcomed.
- Strong spoken communication skills and excellent email writing skills
- Uncanny ability to leave others better than you found them
- Ability to work independently with minimal supervision, stay productive in a remote, high-volume, metric driven call center environment.
- Patient listener who is passionate and proactive about solving problems
- Proficient computer skills