VP Servicing Specialist



VP Servicing Specialist NYC, NYC

Title: Vice President, Servicing Specialist

Job Type: Permanent

Primary Location: New York (Hybrid/Remote)

The Challenge:

Our client is seeking an applicant who for this role should focus on developing best practices in accordance with Freddie Mac guidelines and enable the firm to bring servicing in house by the setup payment module, collections and monitoring in compliance with Freddie Mac standards. This should be more tailored to finding someone capable of building a Freddie Mac servicing platform from the ground up. Working with IT and existing operations to build out functionality systems and processes needed to take this in house.

Role and Responsibilities:

  • Serve as the Company main point of contact for all internal and external servicing needs
  • Coordinate with IT to setup KPI tracking and setup exception reporting for ongoing servicer issues
  • Track Key Performance Indicators for servicing partners
  • Ensuring that collection activities are managed efficiently in accordance with servicing agreements for loans
  • Coordinate and manage day to day interaction with The Co.’s servicing partner
  • Track Key Performance Indicators for servicing partners
  • Work alongside The Co’s accounting and operations teams to oversee collections and disbursements
  • Ensure that reporting logistics of cash flows is streamlined between servicers, trustees, and financing counterparties—both new and existing
  • Responsible for review and monitoring of daily servicing activity reports to ensure accuracy and resolve any discrepancies. Provides for preparation of needed reports
  • Responsible for data being received/given to servicing partners
  • Coordinate transfers, tracking and reviewing onboarding for accuracy (balances, servicing pricing, investor numbers, etc.)
  • Collaborate with key stakeholders and IT to improve automation and tracking of servicing processes and data capture
  • As necessary, support the Capital Markets and Loan Operations teams in the establishment of deposit accounts at designated financial institutions
  • Maintain relationships and interface directly with all internal and external servicing and financing stakeholders
  • Support and facilitate the company’s growth by identifying and developing process efficiencies
  • Analyze month-end balances, provide variance explanations for MTM changes
  • Responsible for servicing operations, management, process improvement, quality control and metric development
  • Ensuring that collection activities are managed efficiently in accordance with servicing agreements for loans
  • Responsible for the completion and accuracy of the Loan Servicing Policies and Procedures manual

Essential skills and requirements:

  • Bachelor’s degree in finance, Business or Accounting
  • 7+ years of working experience at an, Servicer, Investment Bank, Private Equity Firm, Hedge Fund, Accounting, Market Analytics firm or related experience
  • Knowledge of structured products, commercial mortgage loans and other fixed income instruments
  • Quantitative skills and demonstrated analytical /problem solving ability
  • Strong Excel skills required
  • Familiarity working with and reading legal documents with counterparties/servicers a plus;
  • Hard-working, results and detail oriented
  • Ability to thrive in a fast paced, rapidly changing work environment with many competing priorities
  • Strong interpersonal and excellent verbal and written communication skills
  • Self-starter with the ability to multi-task and drive projects to completion
  • Organized team player with the ability to build strong cross-business relationships


Tagged as: VP Servicing Specialist