Lead, Leasing Servicing Specialist

Permanent

Vignetic

Lead, Leasing Servicing Specialist Minneapolis, Minnesota

Title: Lead, Lease Servicing Specialist

Job Type: Permanent

Primary Location: Minneapolis, Minnesota

The Challenge:

Vignetic is looking for a Lead, Lease Servicing Specialist who will perform the highest level of servicing activities for lease transactions.

Role & Responsibilities: 

  • Works in a team environment and collaborates with specialists, asset management, credit, accounts payable and tax to ensure that lease origination commitments are fulfilled, and to facilitate continuous process improvement.
  • Responsible for service now case prioritization, quality assurance, insurance, titling, and disposition.
  • Identifies, analyzes, and resolves issues, answers questions, and proactively identifies challenges and risks to support quality control.
  • Provides periodic status to leadership and team members.
  • Assists management with mentoring, training, and continuous improvement activities.
  • Serves as a resource and subject matter expert (SME) for lower-level Specialists.
  • Provides back-up for management, assists in training, and facilitates cross-team workflows.

Essential Skills & Qualifications:

  • Concentrates efforts on the management and servicing of structured transaction.
  • Completes various activities to meet internal, partner and customer commitments as well as quality goals and service level agreements (SLAs).
  • Performs appropriate due diligence according to Farm Credit Leasing (FCL) policies and prepares vendor payment requests within authority limits.
  • Leads projects requiring planning, execution, testing, and status updates to various levels of the organization.
  • Assists management and provides backup in workflow production leadership, training, mentoring and continuous improvement activities.
  • Serves as a subject Matter Expert in multiple functional areas.
  • Identifies, analyzes, addresses, and resolves questions, risks, challenges, and issues.
  • Assists management with development and implementation of new processes and procedures.
  • Provides back-up for other team members and performs structured closing activities in support of workload leveling.
  • Performs quality assurance functions. Works with team to ensure that high quality standards are achieved. 
  • Mentors team on opportunities for quality improvement.
  • Actively engages with team contributing to fulfillment of overall partner and customer origination commitments and issue resolution.
  • Leads or participates in relationship status calls and participates in on-site visits to assigned accounts to build relationships and improve service.
  • Works closely with relationship managers and team members to provide superior customer service.
  • Positive role model, actively influences and encourages development of others.

Basic Qualifications:

  • High School diploma
  • Five (5) or more years of experience, preferably in the leasing industry; or appropriate combination of education and experience.

Preferred Qualifications:

  • Associate’s or bachelor’s degree in finance, business administration or relevant discipline preferred.
  • Strong knowledge of the Farm Credit System preferred.
  • Strong knowledge of leasing industry, real property documentation, tax and closing requirements.
  • Demonstrated proficiency in all servicing relationships.
  • Knowledge of relevant software applications, such as Tvalue, CRM, and Rapport.
  • Demonstrated leadership skills, with the ability to provide mentoring and guidance to lower-level associates.
  • Demonstrated professionalism, with the ability to work effectively with a diverse group of people at all levels of the organization.
  • Ability to solve problems and identify when to escalate issues.
  • Ability to work independently as well as collaboratively in a team environment.
  • Excellent organizational and time management skills, with the ability to prioritize and schedule regular work and special projects in a demanding transactional environment with limited oversight.
  • Excellent customer service and detail orientation.
  • Excellent interpersonal skills with the ability to build and maintain effective relationships with all levels of management, staff, government agencies and customers.
  • Exceptional verbal and written communication skills, with the ability to communicate clearly, thoroughly, and professionally and always maintain composure.
  • Proven skills in Microsoft Office applications (Outlook, Word, and Excel).

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Tagged as: Lead, Leasing Servicing Specialist