MS Consulting CRM Technical – Manager



MS Consulting CRM Technical – Manager New York, NY

TBG REQ#: Title: Microsoft Dynamics 365 (CRM) Technical, Manager Job Type: Permanent Primary Location: All major cities The Challenge: Our client, a Fortune 500 Company is seeking a is looking for a Microsoft Dynamics Manager, who is responsible for working as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Duties and Responsibilities: Pursue opportunities to develop existing and new skills outside of comfort zone. Act to resolve issues which prevent effective team working, even during times of change and uncertainty. Coach others and encourage them to take ownership of their development. Analyse complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. Address sub-standard work or work that does not meet firm’s/client’s expectations. Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. Focus on building trusted relationships. Uphold the firm’s code of ethics and business conduct. Essential Skills and Requirements: Minimum Degree Required: Bachelor Degree Minimum Years of Experience: 8 year(s) Certifications Preferred: Certification in Dynamics CRM, Dynamics 365 Sales, Marketing, Dynamics CRM (D365/2013/2011) Demonstrates proven extensive knowledge and technical abilities in Dynamics CRM (D365, 2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings.Working with Dynamic CRM new marketing app, portals, ADX portals and Azure DevOps; Demonstrates extensive abilities and/or a proven record of success in leading efforts to understand, assess, consult, design, implement and train on Microsoft Dynamics CRM applications-based solutions, which include the following areas: o Interacting with prospects and clients to understand CRM requirements across Sales, Services, Marketing and Support; o Successfully demonstrating Microsoft Dynamics CRM solution capabilities to the client and provide them with examples to ascertain business requirements; o Advising on complex MS Dynamics CRM business cases and propose solutions based on Microsoft Dynamics CRM, 3rd parties and customizations; o Creating fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are complete and comprehensive using fit and gap analysis templates for CRM; o Leading and delivering through the lifecycle of a Dynamics CRM Solution Implementation through the Assessing, Designing, Developing, Deploying and Operationalizing stages; o Proving industry leading practices and guidance through each of the stages to optimize cost and delivering a highly efficient and performing solution; o Supporting in-solution design with industry leading practices to address client interface and performance requirements and design for integration with external systems and business processes through adapters, accelerators and 3rd party tools; o Identifying creative workarounds to meet requirements with or without the development of custom code; o Customizing and implementing Microsoft Dynamics CRM, migrating data from external systems, conducting and supporting solution testing, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training; o Being able to design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP/Office 365/other Line Of Business applications; and, o Assisting sales and presales teams to prepare proposals, participate in client presentations and support business development and the sale of professional services when necessary. Demonstrates extensive abilities and/or a proven record of success in CRM solution, with Vertical Industry specialization Successful implementation of large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM,, SalesLogix, or Pivotal). Demonstrates extensive abilities and/or a proven record of success in utilizing Microsoft Dynamics CRM in an architect/technical capacity, which includes the following areas: o Performing key contributions to the lifecycle stages of a Dynamics CRM Solution (Assessment, Design, Development, Deployment, Testing, Operations and Diagnostics), leveraging CRM 2013/2011/CRM 4.0 and CRM Capabilities; o Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts); o Being able to develop custom CRM forms, screens, views, workflows and reports using the product as well as the SDK and Developer Toolkits; o Being able to carry out data migration and integration mappings using SQL Integration Services, Scribe or Web Services, middleware such as WCF or BizTalk Server; and, o Leveraging Microsoft Platform and supporting programming languages C#, ASP.NET, DHTML, CSS, HTML5, JavaScript, AJAX, Silverlight and experience with Microsoft Outlook and Office 365 preferred. Travel: 80% (Mon Thu)

Tagged as: MS Consulting CRM Technical - Manager