Oracle CC&B Application Analyst



Oracle CC&B Application Analyst

Title: Oracle CC&B Application Analyst

Job Type: Contract

Primary Location: New Jersey

The Challenge:

Our client is seeking an applicant who is responsible for providing support services in relation to a set of applications (or specific functional areas of applications) that support the clients businesses in all the different phases of the ITIL Service Lifecycle model. This includes assisting application users in solving operational problems, designing solutions within to address business needs, operating routine configuration tasks, resolving or assisting in the resolution of incidents, conducting, and organizing the delivery of approved business changes and projects, and supporting the installation of system patches and/or upgrades.


Role and Responsibilities:

  • Foster a close relationship for collaboration with business users to facilitate requirements gathering, issue troubleshooting, and general business needs.
  • Provide application recommendations in the usage and configuration of application functionalities (native or custom) associated to the supported system and/or functional modules
  • Analyze and troubleshoot application issues to acceptable resolution state
  • Create functional design documentation for changes, fixes and enhancements based on business, requirements, and work with the technical team where development is needed
  • Assist with user testing process aimed to result in user sign-off
  • Operate as a team player, ensuring clear communication within the support group and providing assistance when needed
  • Suggest application enhancements in the supported functions based on observations and user feedback
  • Participate in the application of patches in the assigned modules in a manner where the system remains current and continues to successfully deliver the expected functionality
  • Follows change control process when implementing changes for the supported business function
  • Builds familiarity and support the interfaces to and from other systems that impact the assigned modules
  • Participate in all phases of project development life cycle
  • Provide Level 2 support to Batch Operation Team as needed for the resolution of incidents and ensure proper completion of all critical business automated processes. May at times require the assistance of a more experienced Analyst to resolve complex incidents
  • Monitor application-assigned modules for compliance with IT standards and policies
  • Provides regular status information, ad-hoc reports, and other documents aimed at keeping track ofthe support team’s progress.

Essential skills and requirements:

  • 4+ years of experience in Applications implementation or lifecycle development; demonstrated experience in planning, documenting, validating and testing technical solutions
  • Proficiency with Oracle CC&B Application (required – 2 years minimum)
  • Proficiency with Customer & Field Service modules (preferred)
  • Experience with Mobile Workforce Management integration (preferred)
  • Experience with external customer-facing website integration (preferred)
  • Experience with application upgrades (preferred)
  • Knowledge of IS Change Control Process
  • Knowledgeable in the areas of business covered by the assigned application modules
  • Strong Communication Skills, both Oral and Writing skills that result in documented user requirements including process flows.
  • Ability to carry out small to medium-complexity projects related to the configuration of the application supported. May sometimes require the assistance of a more experienced analyst to complete tasks associated with complex projects.
  • Superior interpersonal and communication skills to facilitate business awareness in the business area along with all aspects of the development lifecycle involving user interaction.


  • Bachelor’s degree in business, Computer Information Systems, or a related field with 3 years of experience in a computer science, technology service, or management information systems environment at a minimum
  • Master’s degree in business, Computer Information Systems, or a related field with 4 years of experience in a computer science, technology service, or management information systems environment is preferred


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