R&D Systems IT Business Administrator



R&D Systems IT Business Administrator Princeton, NJ

Title: R&D Systems IT Business Administrator

Job Type: Permanent

Primary Location: Princeton, New Jersey

The Challenge:

Vignetic is looking for an IT Business Administrator who will be a strong collaborator, to work with internal stakeholders and our vendor, to facilitate the maintenance, updating and innovation of our cloud-based IT systems. You will be supporting the end-users and their business processes and the ongoing development and innovation of the systems by implementing new features and functions. You will facilitate inspection readiness by creating and maintaining the system compliance documentation.

Roles & Responsibilities:

  • Manage and resolve Service Desk tickets (requests and incidents) from end-users in a timely manner, primarily within Veeva Vault docuBridge.
  • Review and manage access requests.
  • Troubleshooting on incidents reported by our end-users.
  • Implement and validate IT system changes in the IT systems.
  • Ensure inspection readiness by maintaining GxP system documentation.
  • Prepare and participate during audits and inspections of IT systems.
  • Cultivate successful partnerships with relevant technical departments and stakeholders in line of business departments and in Global IT & Digital.
  • Participate in IT projects as a Technical Senior Subject Matter Expert and contribute to the writing of project documents (validation protocols, requirement specifications, reports, test plans, etc.), and to the execution of project activities.

Essential Skills & Requirements:

  • Minimum Bachelor´s degree in science, business, engineering, IT, or similar
  • 3 years’ experience in the pharmaceutical or biotech industry preferred
  • 3 years’ experience in operation or business administration of GxP IT systems. It is an advantage but not a requirement if you have worked with Veeva Vaults, docuBridge or other cloud-based IT systems
  • It is an advantage but not a requirement if you have worked in regulatory affairs, clinical operation, or similar areas within line of business
  • 3 years’ experience and understanding of IT GxP systems, IT validation, and test management
  • It is an advantage but not a requirement if you have experience with ServiceNow and ITIL
  • You have a positive mindset, are structured, technically savvy, take responsibility, and can work in teams but also independently
  • Fluent in English (oral and written)
  • Ability to travel


Tagged as: R&D Systems IT Business Administrator